Sargent Appliance

Don’t even know where to start. Purchased a whirlpool refrigerator from salesman Keith Pfeiffer back in early June. Keith explained that it will take 4-6 weeks to get which I was fine with. 6 weeks later Keith texts me and tells me I won’t get it for 2 more weeks. Fast forward to today the day of delivery 8-1-26. Delivery driver shows up with a new fridge with a big dent in the side of it along with scratches and asked if I still wanted it. Fortunately the dent and scratches is on the side of the fridge that faces a wall 2 inches away. So I accepted it. Delivery man refused to hook up the waterline for the ice maker claiming there was a problem with the line. I paid an extra $55 for this service. Delivery man and I call and speak with Keith regarding the issues with the fridge and waterline. Keith offered a 10% discount so I said you have to do better than that since I have had to wait 2 months for a fridge to show up damaged. Keith’s exact words were “that’s not my problem that’s the manufacturer’s fault”. I don’t care who’s fault it is my fridge is damaged and the customer service is complete crap. I ended up with a slightly better discount and refund for the waterline but I still wouldn’t recommend anyone shopping with this company. Then to top it off in order to get refunded I had to go back to the store and do it in person. They could have easily done it over the phone with the card I used to make the purchase. Stick with Lowe’s , Home Depot , Amazon , or Best Buy.

We had an AMAZING experience with Sargent Appliance and especially with Keith who provided excellent customer service for weeks while while I worked with him to replace my parents’ appliances. I live out of state and Keith was great with communicating the options for their kitchen and kept me informed as to when different people would be at my parents’ home to measure and install. It’s been a long time since I’ve experienced such solid customer service! Thank you again, Keith!

Rick at Sargent Appliance was so helpful when we needed a new refrigerator. We had already been without a refrigerator for 6 days, when the repair person confirmed our old fridge could not be repaired. We had very limited options due to size constraints and needed to get a new one fast. Rick helped us work through the options and helped us set up delivery the next day. The delivery guys were also friendly and helpful with delivery and haul away. We have an old house with small doorways and they handled the challenges with ease and no complaint.

I had an absolutely fantastic experience with Keith at Sargent Appliance! From the very beginning, communication via text was incredibly easy and prompt. The delivery and installation were seamless and completely professional. When a minor issue popped up, they didn't give me the runaround; they promptly stepped up and made things right. This is exactly why it is so much more worth it to support local, family-owned businesses rather than relying on big-box companies that hold monopolies and treat you like a number. Highly recommend!

Excellent customer service, very helpful staff, kind , friendly and respectful. I plan on being a lifetime customer! I don't think I could have been happier with their service. I'm so thankful for their expertise, guidance and assurance. Love this place! Thank you for assisting me with my purchase of new washer and dryer set. I couldn't be more grateful, installation was performed with perfection and professionalism. No longer will I be purchasing from big box stores that leave you hanging after you buy an appliance. Been there and it never works out no matter what type of warranty on it!