Christine Kearney
I have been getting appliances with them for a long time now and my family. The staff in the store have always been friendly, knowledgeable, willing to help with whatever you need.
I had a deliver on Friday July 17, 2026. I have waited to do this review as I thought I might be going overboard but I do not think so. From the minute Carlos and the other guy pulled up Carlos seemed like he did not want to deliver ny fridge. It was "this ia not a normal delivery" and I can not be here for 20 or 30 minutes.
I live on a second floor, the house is old. Going into my kitchen there is a wall on inside and cabinets on the other. He got upset saying he would have to take the doors off the fridge and he knew the fridge would not fit.
After about 15 minutes of being outside he came up to complain some more. I went outside and told him I did not appreciate his back and forth with me. He advised me again this is not a normal delivery. Unbeknownst to me he had called the office complaining and they called my mom and .made her take measurements which where allready taking. She is 80 and does not walk well.
After all of this the two guys get the refrigerator up into my apartment. He has to tilt it to put in under rhe cabinets. Carlos says "see I told you it would not fit" with one more push it went in. I did thank him because I do know this is not the easiest delivery.
I am left now though knowing he was so rude and unprofessional. The office did not do anything but call and talk nasty to my 80 year old Mom had no idea what was going on. All I know is if Carlos stopped his complaining and just did his job this delivery would have been done much quicker.
I am extra disappointed and do not know now if I will ever get another appliance from them or my family.
One more thing if you want perfect deliveries every time then maybe you should not deliver to apartments and make sure the person has an open concept style living quarters.
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I have been getting appliances with them for a long time now and my family. The staff in the store have always been friendly, knowledgeable, willing to help with whatever you need. I had a deliver on Friday July 17, 2026. I have waited to do this review as I thought I might be going overboard but I do not think so. From the minute Carlos and the other guy pulled up Carlos seemed like he did not want to deliver ny fridge. It was "this ia not a normal delivery" and I can not be here for 20 or 30 minutes. I live on a second floor, the house is old. Going into my kitchen there is a wall on inside and cabinets on the other. He got upset saying he would have to take the doors off the fridge and he knew the fridge would not fit. After about 15 minutes of being outside he came up to complain some more. I went outside and told him I did not appreciate his back and forth with me. He advised me again this is not a normal delivery. Unbeknownst to me he had called the office complaining and they called my mom and .made her take measurements which where allready taking. She is 80 and does not walk well. After all of this the two guys get the refrigerator up into my apartment. He has to tilt it to put in under rhe cabinets. Carlos says "see I told you it would not fit" with one more push it went in. I did thank him because I do know this is not the easiest delivery. I am left now though knowing he was so rude and unprofessional. The office did not do anything but call and talk nasty to my 80 year old Mom had no idea what was going on. All I know is if Carlos stopped his complaining and just did his job this delivery would have been done much quicker. I am extra disappointed and do not know now if I will ever get another appliance from them or my family. One more thing if you want perfect deliveries every time then maybe you should not deliver to apartments and make sure the person has an open concept style living quarters.