Dell's Appliance Sales & Service

Strongly recommend. Dell’s is a LOCAL business, been around for decades, has a long standing quality service arm, and has a simple easy to use website. It’s the entire great business model. Most recent experience was yesterday with a seamless delivery of a new refrigerator placed in a tight spot in Cambridge. All of this done in 3 days, while I’m 100 miles away, with a couple phones calls and 20 minutes of painless use of the Dell website to assure myself the appliance would fit.

Not what they once were! I’ve been a customer for 30 years. When I called cause their show-up window was closing, and nobody had contacted us, the dispatcher got smart with me. My brown belt 27 year old son was uncomfortable with the guys who showed up. We paid $120 for that and when the younger guy offered to fix or look into anything else (while they were there), the older guy forbade him from helping. They said there was no guarantee the replacement part would last - but knew nothing about the Dell Sales process - by then I’d decided not to buy from them anyhow. I emailed them to speak to management about this thru their official email / site and got NO response. So here I am, sharing our awful experience. Never was Dell this bad in the past. We’ll be looking elsewhere, you’ve lost our business.

Anthony and his partner from Dell’s Appliance were incredible. They repaired my 5-year-old stackable washer (originally installed by another company before I switched to Dell’s four years ago). Anthony replaced the washer motor, leveled the washer, and restacked the dryer. The washer honestly works better now than it did when it was first installed. I trust Dell’s completely, and I’ll be requesting Anthony for any future repairs. Exceptional service all around.