Kate D.
These guys deserve 10 stars!
In a world where there are many choices for buying home appliances, I really appreciate a company that stands behind both its products and its customers. The owner, Ken, truly sets this place apart and he has built a beautiful showroom that is well organized, and features an impressive selection of appliances in the heart of Burlington, MA. You can tell he has built his business on relationships, not just transactions.
I worked with Noah to purchase a washer/dryer and later a refrigerator. Noah helped ensure proper fit and even recommended a contractor that could modify the kitchen cabinet to support the new fridge — it ended up being a great recommendation and I was very pleased with the result.
Unfortunately the washer developed a problem shortly after the warranty expired. While the issue itself was frustrating, the way they handled it made all the difference. Their team was incredibly responsive and worked hard to get expedited service scheduled as quickly as possible. When it became clear that the service call wasn’t going to resolve the issue, Ken personally stepped in and made things right by facilitating a replacement.
It’s refreshing to find a company that genuinely cares about its customers and stands behind what it sells. Their customer service, communication, and commitment to doing the right thing were exceptional. I wouldn’t hesitate to purchase from them again!
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These guys deserve 10 stars! In a world where there are many choices for buying home appliances, I really appreciate a company that stands behind both its products and its customers. The owner, Ken, truly sets this place apart and he has built a beautiful showroom that is well organized, and features an impressive selection of appliances in the heart of Burlington, MA. You can tell he has built his business on relationships, not just transactions. I worked with Noah to purchase a washer/dryer and later a refrigerator. Noah helped ensure proper fit and even recommended a contractor that could modify the kitchen cabinet to support the new fridge — it ended up being a great recommendation and I was very pleased with the result. Unfortunately the washer developed a problem shortly after the warranty expired. While the issue itself was frustrating, the way they handled it made all the difference. Their team was incredibly responsive and worked hard to get expedited service scheduled as quickly as possible. When it became clear that the service call wasn’t going to resolve the issue, Ken personally stepped in and made things right by facilitating a replacement. It’s refreshing to find a company that genuinely cares about its customers and stands behind what it sells. Their customer service, communication, and commitment to doing the right thing were exceptional. I wouldn’t hesitate to purchase from them again!
