R Brooks & Son

After Lowes brought me two damaged refrigerators, my dad told me about this place. He went before I could make it to the store to see what they had. He sent me pics of a side by side Frigidaire, I told him that I liked it, and he put money towards to hold it for me until I could make to the store to pay the rest. He worked with Laire in the store who took off $100 due to a cosmetic mark on the side of the refrigerator. My delivery date was on July 20th, and Josh and Nathan were phenomenal! They took the doors off the refrigerator so that they could get the refrigerator up the stairs to my kitchen because of the tight space of the walls and rails in my house. They hooked everything up and made sure everything was running properly. They even wiped down the refrigerator before leaving! We even had some friendly banter during the installation. I highly recommend this place.

I just bought my 2nd appliance from R Brooks and Son in Cambridge, MD. I went into the store with an idea of what I wanted, they didn't try to upsell me on another one. I bought the one I wanted, had it delivered and the guys were really great. My first appliance was a Bosch dishwasher which was replacing a 2 years old GE. Both appliances work very well, (I haven't used the oven yet, but hope to soon) and I will buy from them again. They only charge $20 to recycle the old appliance, better than $50 from Lowes. The guys that deliver from R Brooks & Son are really good at their jobs. I will buy from again.

Very poor customer service and does not stand by their products! I bought a w house with a GE washing machine that was brand new. Two years later, a part broke on the washer and R Brooks quoted a price of $1800 to fix a $1000 machine. I ended up buying a new machine. Just today, I called to have my dishwasher handle fixed. I had purchased the handle because I thought it would be an easy fix. It is not, so I called R Brooks. They said there was no way they could use my part without even looking at it. And when I complained, they hung up on me. Rude owners who will sell overpriced appliances without standing behind them or appreciating returning customers. Repair staff has been very knowledgeable. I’m sorry they work for bad owners. I will Never buy from them again