Pieratt's

Apologies in advance if I sound harsh, but I’ve had a tough time. My old lg washing machine that was 15 yrs old went out on July 1. I purchased a new washer dryer set a few days after for 2500 dollars. I was told the lg ones I wanted would be in by the end of the month. I waited 4 weeks and used the laundromat several times. Then I lost my patience bc the sales person who rarely called me back, as I had to show up in person to get things done, implied it was my fault for not buying the more expensive ones on their sales floor. I definitely don’t want to work with him again. The manager told me probably just to shut me up bc I was so annoying and complaining and calling constantly that they’d upgrade the appliances and deliver them the next week. So then they get delivered the new ones. The first load of laundry the dryer had an error code. I thought ok it is apparently very sensitive and has this new feature. So I get the dryer vent cleaned by the company they recommended. The dryer still doesn’t work bc they tested it before leaving. Then after many phone calls a repair person came to diagnose the issue. I regretted giving away my old dryer at this point. Maybe I should be mad at lg too? They’ve gone downhill too. The service department orders the parts. Then probably after me checking in they give me a day that they can come fix it. I’m writing this Thurs Aug 20 btw. Then I call at 10 am and get told that 3/4 employees are new and by mistake I’m not on the schedule for today. So another mistake. Granted they put me on last minute for later in the day, but it’s another additional issue. I’ve been very unhappy with this business. I’ve put in a lot of work and effort to just be let down and frustrated. Maybe it’s all my fault for not being nice, sweet, and agreeable. But I don’t think I would have gotten anywhere being super kind either. It seems like there are a lot of big problems they should work on and they don’t hold themselves to a high enough standard. It’s like they just don’t care. I haven’t had a good customer service experience. I’ve been treated like I don’t matter at all. It’s been long and drawn out road, and I don’t even know if the dryer will heat up today. I really hope so. It’s all been a lot of money and a lot of things have happened one after the other that have added to my anger. The delivery people were nice. That’s my positive compliment. I had better luck in the past around 2014 but maybe things have changed with much higher up people. 7 weeks later and I’m hoping to not have to call them anytime soon after today. I wish they were sorry.

My wife and I are renovating our fifth house and we have used several different appliance companies over the years. Luckily, this time we usedKenny Mills and the team at the Mt. Tabor Pieratts. Kenny not only has treated us like family, but you wouldn’t believe the level he has gone to in order to get everything right for our house. He has worked in step w/our kitchen cabinet designer on all the appliance specs, including the vent going into a custom wood hood. Something unique to Pieratt’s is that Kenny is our point of contact for literally everything including delivery and set up. All I have to do is literally text him and he takes care of it. I’ve never had this level of service working with any other company. The Mount Tabor Pieratts is clearly Central Kentucky’s leader (Appliances, electronics, and furniture). Today they delivered our washer and dryer. The crew on truck 28 went above and beyond to take care of our newly refinished floors. They set everything up perfect and could not have been more professional. If you care about your home, the only choice in Central Kentucky is to go with Kenny Mills and his skilled and extremely professional team at the Mount Tabor Pieratt’s!

Had an emergency need for a new stove and Pieratt’s was great! Gary was phenomenal with his communication and making sure I had the best options for what I needed. And he, Graham and the delivery team worked to get things to me faster than expected! I love doing business with locally owned companies. I love working with people who communicate and care. Thanks, Gary and Pieratt’s!

Mr. Brian Brewer Pieratt’s Sales Dept. Pieratt’s Tabor Ridge 110 Mt. Tabor Rd. Lexington, KY Good afternoon Brian, Your team did a great job around noontime today, delivering and installing a washer and dryer. They even took care of a faulty valve. Glad I was here to assist in small ways—and stay out of the way as needed 😊 Sure appreciate your service. Many thanks. Blessings Brian Brian O'Leary Jessamine County , KY