Ross' Appliance Ctr

Ross and Deb are the best of the Best! We discovered a dying refrigerator full of food at our lake home just before the 4th of July holiday. I reached out to Deb and she moved heaven and earth to make sure we had a new refrigerator delivered to our Twin Lakes cabin on the same day! Disaster averted! Big box stores never seem to achieve that level of service. The cost was less than I would have expected to pay. The 2 men that delivered our new refrigerator and hauled away the old one were great. We are Ross Appliance Center fans for life!

When I first delivered here, the owner and I got off on the wrong foot. Now, after delivering here for about 5 years I learned that he is a great person. He loves freedom, democracy, and this country, and he believes in Christian values. Also, there are not too many people that know more about politics and world news than him. I recommend purchasing appliances from here because, unlike Menards and other big chain stores, this store can repair them.

We have an large upright freezer that I had a pizza in holding the door open causing everything to defrost. We threw everything out but the blood from the meat ran into the drip pan and began to smell. We took the back off and there isn't anyway to get the pan out. We called Ross Appliance at 9am and was told they would have to call us back, the repair guy wasn't there. By afternoon, We realized no one was going to call us so with a little ingenuity and youtube, we got it cleaned up and sanitized. My husband called them today and talked to the owner. He was told " I was going to call you . ." He then told my husband we would have to bring it in to have them clean it out! We are 74 years of age, have an Explorer, and purchased ALL our appliances (washer,dryer, microwave, dishwasher, stove,frig, freezer) from Ross in the past 3 years, having purchased our home in 2021. We also live 25 miles away! We bought from Ross after people told us how great they were with sales and service! The very LEAST they could have done was call us and tell us they didn't want to do it!