Warners' Stellian Appliance - Ankeny

I purchased a washing machine from WS in February. Interestingly at the time, sales staff told us that most of the washers they sold were either unreliable or only had a 5 year expected life. I chalked that information up to a desire to sell an extended warranty. I did purchase a “major component “ service plan and was told that no matter what, that plan guaranteed WS would send a repair person to my home, but if it was not a major component, I would have to pay the repair cost. I’ve had my $1,000 LG washer for four months and it won’t drain - the drain is not clogged; the drain pump has failed. WS will contact LG under the warranty and in 2-3 weeks, LG may help us. WS does not consider a drain pump a major component of a washer and will not send someone to repair, even if I pay for the repair. It is beyond sad that 1. WS knows they sell poor performing appliances and 2. WS won’t assist customers in any meaningful way when those appliances fail - even when customers have paid extra for that assistance and are willing to pay repair costs. I never write bad reviews- I try to address issues with the company. In this case, it was not possible, so I want to help others who are considering making an appliance purchase make a better choice of appliance dealer than I did.

Our entire experience has been top notch! Our salesman, Austin was very knowledgeable, not pushy and made the buying of our laundry tower super smooth! Our delivery timeline was extended due to construction delays. Not once did I feel pressured to accept delivery before we were ready. This is something I greatly appreciated! Delivery occured today with Cody and Larry taking extra care to plan out their route in our home and making sure no walls or doors were scuffed/damaged. Thanks, guys!

We recently purchased appliances from the Warner Stellian location in Ankeny, and the entire experience was outstanding from start to finish. Konnor  was our sales representative, and he went above and beyond to make sure everything was handled professionally and smoothly. Seth, the installer, also did an excellent job and truly exceeded expectations with his care and attention to detail. My wife and I couldn’t be more pleased with both the product and the level of customer service we received. In today’s world, great customer service really stands out, and this team delivered. After some frustrating experiences elsewhere, especially at Nebraska Furniture Mart, it made us appreciate even more how well Warner Stellian treated us. We’ll definitely be recommending the Ankeny location to friends and family. Thank you again, konnor and Seth!