Purchased my entire kitchen appliances from them. Double oven, dishwasher, range hood, refrigerator, stove top, microwave. Started when they delivered…. Left all appliances in garage including refrigerator…. Had to call back to get them to at least put in refrigerator. Of course the carpenter done the rest…. When we got fridge it was badly dented on inside. When I called about it the son that owns the business said, oh they all come in like that!! Would not even come and look at it. Had a terrible experience with the receptionist there when tried to call about them at least taking fridge in house. She got rude with me and told the son I was loud with her? Which I wasn’t and the son called and chewed me out over it!! Bought the appliances in November/December 2022 and thought they were still under warranty. Called that same receptionist and explained that the strip had come off the dishwasher and wondered about it. She never checked out if I had warranty still and sent repairmen over! He walked in and said oh we have this problem all the time and to correct that strip have to buy the entire board for over $350 plus labor. Or try and glue it? Well he left and I got a $65 service call for a problem they have all the time the receptionist could have told me. There are more details but bottom line is - go somewhere else!! My experience was and is horrible!! I know appliances are not made like they used to be…. BUT customer service must be not like it used to be either!! If you don’t have problems, you will be fine….. but watch out when you do!! Learned a hard $13,000+ lesson!!
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Purchased my entire kitchen appliances from them. Double oven, dishwasher, range hood, refrigerator, stove top, microwave. Started when they delivered…. Left all appliances in garage including refrigerator…. Had to call back to get them to at least put in refrigerator. Of course the carpenter done the rest…. When we got fridge it was badly dented on inside. When I called about it the son that owns the business said, oh they all come in like that!! Would not even come and look at it. Had a terrible experience with the receptionist there when tried to call about them at least taking fridge in house. She got rude with me and told the son I was loud with her? Which I wasn’t and the son called and chewed me out over it!! Bought the appliances in November/December 2022 and thought they were still under warranty. Called that same receptionist and explained that the strip had come off the dishwasher and wondered about it. She never checked out if I had warranty still and sent repairmen over! He walked in and said oh we have this problem all the time and to correct that strip have to buy the entire board for over $350 plus labor. Or try and glue it? Well he left and I got a $65 service call for a problem they have all the time the receptionist could have told me. There are more details but bottom line is - go somewhere else!! My experience was and is horrible!! I know appliances are not made like they used to be…. BUT customer service must be not like it used to be either!! If you don’t have problems, you will be fine….. but watch out when you do!! Learned a hard $13,000+ lesson!!
