Wismans Appliance Svc Inc

I had an issue with my washing machine with a broken bolt in the motor assembly (that I caused in removing a piece for deep cleaning). I called for service and, after talking things through with them, they advised that this repair would lead to the replacement of the full motor assembly and all parts surrounding it. With labor and parts, they believe the cost would get to be close to 75% of the cost of a new machine. For this reason, they declined the work. Although I am disappointed at having to buy a new washer, I am thankful they saved me the headache and additional cost of a repair when a new machine makes more sense. I absolutely love that they helped me make the best decision, even if it meant they didn't make money on the repair job! Thanks, guys!!

Wisman came out & replaced a bad heating element on our Samsung dryer end of last year. Worked great, good service & decent price. Was happy to support a local business that generation before me had used. 6 months later, our dryer was overheating, leading me to ask Wisman's if the heating element was bad or could have been installed incorrectly. Asked an honest question & received a response "There is no way that it was installed correctly, and if the unit worked upon the fix, that it was installed correctly". I was frustrated there wasn't any desire to help me further. I called another local company, and they described that the heating element was grounded, leading to overheat. Essentially, the original element was in fact, installed incorrectly. I called Wismans & put in a compliant asking to be reimbursed for the trouble. The bright spot is that the lady who I interacted with on the phone was very helpful & said they would escalate it to her manager. The service manager called me a few nights around 5:30/6PM which I'm unavailable with my family. When I returned the call next day, I was met with the same resistance of "our manager has tried calling you multiple times every day to reach you" which was & still is not true. I haven't received a call from the service manager for a week at this point, which tells me that I won't be using Wisman's anymore and why I'm leaving this review. I do appreciate their initial service (although incorrect), but ongoing customer service & demeanor towards customers was very poor. I'll be using a competitor for future needs.