Mr Appliance

Bad experience with Mr. Appliance. Called to fix two broken burners on our stove. First technician diagnosed it and said it was an easy fix, scheduled a return visit for the following week. Second technician showed up with no knowledge of our job, said the first tech was wrong, and claimed we needed a new part. He then doused ALL four burners in kerosene, leaving us with a completely unusable stove until he returned “in a couple of days.” That was over three weeks ago. No one has proactively updated us. We’ve called multiple times and been told the part would arrive “by the end of the week” — it never does. We’ve been promised callbacks at least three times that never happened, most recently today. Three weeks with no working stove has meant takeout or eating out every night and canceling dinner parties at our home. The complete lack of communication is what makes this unacceptable. Would not recommend

If I could give a .5 Star I would. Mr. Appliance came out to diagnose our dryer. As soon as he got there he asked for the $130 fee turned around went to his truck ( we thinking he going to get some tools to check it out) and came back with a iPad in his hands and told my husband that this is what he thinks is wrong with it, gave my husband some reference numbers and told my husband these are the parts that he would need to fix it and if they fixed it the cost would be $700. Very unprofessional would not recommend them

A little over a week ago, we discovered our garage ready, upright Insignia freezer/refrigerator dead. Three years old and kaput. The communication was great, the technician (Phillip) was fantastic… professional and personable. He diagnosed the issue, gave me the cost annd what he would be doing, and did not pressure me to make a costly decision. I’m going to discuss with my wife, and if we decide to repair the freezer, I’m going to request Phil do the work. This was a great experience with them.

This is the first time I’ve used Mr Appliance. Everyone I spoke to was very pleasant. They were able to come out quickly, identify the issue and fix it. I thought the pricing was reasonable and fair. Andrew was really wonderful, did a great job of explaining what the issue was, why it had occurred and my options. Everything was very clean when he left. I absolutely would use Mr Appliance again!