I had a very negative experience when trying to get a quote for work on my lawn mower. Instead of calling me with the quote as we discussed, they fixed the lawn mower to the tune of $105 without my approval and then never contacted me. The thing only cost $150 to start with (and I got it for free as a hand-me-down) and I told them at the beginning I wasn’t going to invest a lot in it, but thought I’d check to see if it was an easy fix. It wasn’t until I called to check on the quote (3 days after bringing the mower in) that I was informed they fixed it. The man on the phone told me “well, we didn’t call you.” And “if you don’t want it, we’ll just sell it to someone else.” Not only did they never apologize or own up to their poor communication, but they suggested I should simply let them have my property, to sell. It does not make any sense to do $105 worth of work on an piece of equipment without quoting this to your customer and getting their approval- especially when your customer directly asks you for a quote before moving forward. It does not make any sense to then, also, not call your customer to let them know what’s going on. After going back into the store for a very uncomfortable confrontation, the only solution I was offered other than, again, letting THEM sell it, was that they’d remove all of the parts they put on and I could pick it up the following day for a $35 service charge. I refused to pay them anything and fortunately they agreed to remove the parts and give me the lawn mower back. I even offered to pay them $50 for their work so they wouldn’t have to spend more time taking the parts off and take a complete loss, but they wouldn’t consider that offer. I am not sure if they thought they were going to take advantage of me as a customer because I am a young female who knows nothing about lawn equipment, or if this was simply a fluke and serious breakdown of communication. Regardless, I was not treated with respect or any form of customer service. I do not recommend you trust this business.
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I had a very negative experience when trying to get a quote for work on my lawn mower. Instead of calling me with the quote as we discussed, they fixed the lawn mower to the tune of $105 without my approval and then never contacted me. The thing only cost $150 to start with (and I got it for free as a hand-me-down) and I told them at the beginning I wasn’t going to invest a lot in it, but thought I’d check to see if it was an easy fix. It wasn’t until I called to check on the quote (3 days after bringing the mower in) that I was informed they fixed it. The man on the phone told me “well, we didn’t call you.” And “if you don’t want it, we’ll just sell it to someone else.” Not only did they never apologize or own up to their poor communication, but they suggested I should simply let them have my property, to sell. It does not make any sense to do $105 worth of work on an piece of equipment without quoting this to your customer and getting their approval- especially when your customer directly asks you for a quote before moving forward. It does not make any sense to then, also, not call your customer to let them know what’s going on. After going back into the store for a very uncomfortable confrontation, the only solution I was offered other than, again, letting THEM sell it, was that they’d remove all of the parts they put on and I could pick it up the following day for a $35 service charge. I refused to pay them anything and fortunately they agreed to remove the parts and give me the lawn mower back. I even offered to pay them $50 for their work so they wouldn’t have to spend more time taking the parts off and take a complete loss, but they wouldn’t consider that offer. I am not sure if they thought they were going to take advantage of me as a customer because I am a young female who knows nothing about lawn equipment, or if this was simply a fluke and serious breakdown of communication. Regardless, I was not treated with respect or any form of customer service. I do not recommend you trust this business.
