Valerie Blogg
I had waited and waited to find the best deal on a gas stove. The price needed to be reasonable and include delivery, installation, the removal of my old stove and possible repairs if something were to go wrong. I wanted something not too basic but not too many bells and whistles. I looked at big box stores, I felt what was offered did not make me feel secure in my purchase as far as instillation and repair concerns. I walked into Shanley's in Ottawa Illinois and immediately was greeted by Leslie. She was far from pushy, she was welcoming and empathetic to my situation and needs. Her first question was, "what was it about my old stove that I did not like?" From there she was simply amazing, her knowledge of her products was exemplary. She continued to tell me about the things that I never considered when looking at other store options, for example I did not know I needed a new gas hose going from the stove itself to my gas hookup, Leslie continued to inform me that they have their own service department in house, not a 3rd party contracted out source but THEIR OWN SERVICE DEPT. That made my decision for me. Today Bill and Matt came out and installed my beautiful stove. They were careful, friendly and professional. They gave me information as to what to do upon first start up of the stove. These men do this everyday, with that being said, I know I can confidently use my stove and know that it will operate correctly and safely because of the care they took to hook up the gas line. THANK YOU LESLIE, BILL AND MATT, I WILL HIGHLY RECOMMEND YOU TO EVERYONE!!!! HOME DEPOT AND OTHER STORES PALE IN COMMPARISON TO YOU.!!!!!
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I had waited and waited to find the best deal on a gas stove. The price needed to be reasonable and include delivery, installation, the removal of my old stove and possible repairs if something were to go wrong. I wanted something not too basic but not too many bells and whistles. I looked at big box stores, I felt what was offered did not make me feel secure in my purchase as far as instillation and repair concerns. I walked into Shanley's in Ottawa Illinois and immediately was greeted by Leslie. She was far from pushy, she was welcoming and empathetic to my situation and needs. Her first question was, "what was it about my old stove that I did not like?" From there she was simply amazing, her knowledge of her products was exemplary. She continued to tell me about the things that I never considered when looking at other store options, for example I did not know I needed a new gas hose going from the stove itself to my gas hookup, Leslie continued to inform me that they have their own service department in house, not a 3rd party contracted out source but THEIR OWN SERVICE DEPT. That made my decision for me. Today Bill and Matt came out and installed my beautiful stove. They were careful, friendly and professional. They gave me information as to what to do upon first start up of the stove. These men do this everyday, with that being said, I know I can confidently use my stove and know that it will operate correctly and safely because of the care they took to hook up the gas line. THANK YOU LESLIE, BILL AND MATT, I WILL HIGHLY RECOMMEND YOU TO EVERYONE!!!! HOME DEPOT AND OTHER STORES PALE IN COMMPARISON TO YOU.!!!!!
