Staub Appliance Services

Awesome local spot in Silvis if you need any alliance repair or refurbished to new appliances. This is a real service shop with guys old enough to know your products. This was a first visit and they were helpful within seconds and never tried to up-sell anything. Very pleased with their service and would recommend to anyone inside the Quad Cities.

Purchased a seemingly nice whirlpool matching set from them. I know plenty of people like staubs. Even my Dad has had a good expirence with them. But I can't say the same. Basically the washer has had issues since we bought it they only give you a 30 day warranty. In my opinion the washer is a lemon. The dryer actually works very well. My Dad was sold the same model from them a few years ago and it does not make the noises and do the things our washer does. I know the staubs mean well but they should recognize when they have a lemon unit. At first the cold water wasn't filling and something else was wrong Jim did come and fix that and it worked good for a bit but now sometimes it will stop spinning and starts making an awful noise you have to pause the washer spin it a little bit and resume for the drum to work again. My advice if you can buy new do that instead. I paid 500 for my set for 500-700 more you can get a decent new set heck for 500 bucks you can get a brand new washer. But when your broke after moving you take what you can get. All I'm saying is make sure you send the appliance back if you do not like it. Now I'm stuck with an alright washer and just praying it doesn't go out because I don't have money for another one.

I went in on a Monday and I was asked for my debit card information and told they would change my card and call with a delivery date. They did not call to give me a delivery date but has indeed charged my card. When I called to check why they haven’t called they say they were busy and they could come out Wednesday here it is Wednesday and no one has come out, called, and now they’re not answering. I don’t appreciate the inconvenience and unprofessional service. I’m upset

Just moved to Coal Valley last month. Called Ponds Appliance repair and was shocked at being lectured, condescension, total rudeness. I called Staub and was treated like I mattered to them. She had a guy at my house in two days. He was excellent craftsman. Polite as hell, reasonable price. Even though I'm old fat, disabled, ugly, dumb, and dogs don't like me, this guy Jim treated me with great respect. I love these guys.