Batten's Appliance

If I could go lower I would wipe this guy off the board!!! DO NOT I repeat DO NOT USE THIS GUY! Started to do a repair charged 125 to tell us he needed to order a part. In the amount of 363.11. Meanwhile he also charged shipping and handling and additional labor charge of 75 dollars to install a part that his diagnostics got wrong. Now mind you this family has been without a washer for almost 2 months! The money invested in this nonsense is the price of a new washer!! So now he ordered a part that does not work, and doesn’t know what is wrong with the washer but charged $125.00 to tell us he did!! So now with upset elderly parents out a total of $611.02 total and no washer. So I called the guy and stated he has has long enough (4/20/26) to repair this and a refund is needed so they may get a new washer and move on. The owner of BATTENS APPLIANCE went ballistic on the phone screaming and yelling and making threats! He’s going to sue us for telling the public the truth!! I welcome his gesture. VERY UNPROFESSIONAL AND ITS OBVIOUS HES HURTING FINANCIALLY to take advantage of elderly people.i will not let this go my next call is to better business and on up!! This company does not need to be in business. VERY SAD A COMPANY MAN TAKES ADVANTAGE OF A 83 and 80 year old!! SHAME ON YOU BATTENS APPLIANCES IN ST MARYS Georgia!! Pics of the bill posted also…

I have used Batten’s Appliances for years, both personally and professionally as a Realtor. When appliance issues come up during a real estate transaction, timing matters, and they have consistently been reliable and professional. Most recently, I had an out of town client needing repairs before closing. They were prompt and efficient. Then on the day of closing, another issue unexpectedly arose. Even though it was not scheduled, they adjusted their day and came out as quickly as possible to make it right. Skilled professionals who truly repair things instead of replacing them are rare. I am grateful for their craftsmanship, integrity, and willingness to go above and beyond. Highly recommend. Thank you Battens! I’ll see you tomorrow at my own personal house for my shattered stove top 😅 Rita Hall

I really dislike writing bad reviews, and I can't even remember the last time I wrote one. Unfortunately, I think this warrants it. From the first moment I arrived, it wasn't a welcoming experience. They didn't seem happy to be there. Not everyone is a morning person, so I'll chalk that up to lack of coffee or something else. As I was waiting, I saw the ez-FUEL OPTIONS card sitting on the counter. Option 1 is self-refueling, and option 2 is ez-FUEL SERVICE. I inquired about option 2 and was told they don't do that. I suggested removing the card and they said no because people need to read it. Didn't make sense to me. The gentleman went and blew out the back of the truck and I was given the keys. Did what I needed to do and the mom of one of the kids helping asked about the rental. She is an employee of U-Haul and gave me her employee discount code to use when I dropped it back off. When I dropped it back off, I informed the employee at Battens I had an employee discount code and she very quickly told me they don't do discounts there and kept on walking. I left, but when I got home I realized I left a pair of sunglasses in the truck. I called and asked if they found them, and she said she did. I asked when they closed and I had about 35 minutes to get up there before they closed. She did say that if they left before I got there, she could leave them on the drop box if that was okay. I was very thankful for that gesture, and honestly, that's the only reason they are getting a two star instead of a one. When I got back up there, I asked if the truck was satisfactory, to which she replied that it had fake Christmas tree needles in the back. She let me know that she tried to upload a picture so she could charge me a $25 fee, but it didn't upload, so she wasn't able to charge me. How nice of her. I personally won't be using them again, and I will be sure to let everyone I know who is thinking of renting a U-Haul to not use them as well, as the customer service was very lacking. No issues with the truck though, so that was a plus.

Very unprofessional . They came out and fixed a belt on 8/1 and I was told it was a commercial belt so it was stronger than normal . It’s 12/3 and it broke again and they are telling me belts only have a 6 month warranty . Well we are still within our 6 months warranty and they are still trying to charge us and he used the phrase “ I’m in the business of making money not losing it “ . My husband called back with further questions because again, we fall within the warranty and the lady up front argued with him and refused to let him talk to the technician and she hung up on him and now they just won’t answer our calls . Very rude and unprofessional. Trashy people with horrible customer service . I would highly recommend going elsewhere and staying away from these crooks . Update to say . The tech who is also the “owner “ answers my husbands call and now says they don’t want to do the work since I left this poor review . My husband literally just had questions . So please steer clear of this business. And also look at the other reviews … there are plenty of poor ones . Also now he says he misspoke and it’s not a 6 month warranty . And please don’t respond James . Your grammar is poor and you are unprofessional and I could care less what you have to say back , I am just trying to warn others .