Caleb DeHart
I wish I could leave 5 stars for the sales experience as the previous salesman, Alberto was excellent with everything. However here we are over a year later and after install we have had multiple issues with our Electrolux fridge / freezer twins. The install was wrong and left our brand new appliance broken from the beginning, and it’s been mounting problems since. It’s a shame but Jessups service department is all outsourced and it’s just an absolute fail. Would you want to spend $35K+ on appliances with extended warranty’s to experience this? Where’s the value? To make matters worse, their management just flat out doesn’t care. I have lost count how many times I had to chase them down especially Rich Ettleston. Last conversation (which I must add is probably the 4th time he’s committed this with no follow through), he promised he’d get with 3rd party installers and service guy to get a resolution and come back and fix issues. Once again 6+ weeks has gone by with absolutely no follow through and no action. Empty promises. But this is because their actions speak louder than their empty words - they simply don’t care about customer care.
Read full review
I wish I could leave 5 stars for the sales experience as the previous salesman, Alberto was excellent with everything. However here we are over a year later and after install we have had multiple issues with our Electrolux fridge / freezer twins. The install was wrong and left our brand new appliance broken from the beginning, and it’s been mounting problems since. It’s a shame but Jessups service department is all outsourced and it’s just an absolute fail. Would you want to spend $35K+ on appliances with extended warranty’s to experience this? Where’s the value? To make matters worse, their management just flat out doesn’t care. I have lost count how many times I had to chase them down especially Rich Ettleston. Last conversation (which I must add is probably the 4th time he’s committed this with no follow through), he promised he’d get with 3rd party installers and service guy to get a resolution and come back and fix issues. Once again 6+ weeks has gone by with absolutely no follow through and no action. Empty promises. But this is because their actions speak louder than their empty words - they simply don’t care about customer care.