John's Appliance City

I am writing this message via voice.Text , sorry for any type of graphical errors. I bought a house in Florida while living in New Hampshire.The entire process , working with the sales woman Kelly was amazing.You can tell she loves her job.She's happy to help her customers and she is extremely knowledgeable. I couldnt ask for better service. It's very hard to find professionalism and excellent customer service.Like this, I will be shopping here as long as I live in Palm Coast.The fact that I did all this over the phone and never met this person in person says a lot for her character and your business.Thank you very much.

Kelly Nape, the Appliance Representative at John’s Appliance in Palm Coast and Daytona is exemplary. She demonstrates a welcoming and calm demeanor. Her interaction is patient and reassuring. Kelley’s expertise is extensive. For every phone conversation and in- store interaction, Kelly has been stellar. Her knowledge is extensive,. Kelley’s recommendations and suggestions enable the customer to make informed decisions. Her follow-through, her, patience and her courtesy are outstanding, These qualities in combination speaks to Kelly Napes innate integrity. Enormous Gratitude to Kelly, 💗

We bought all our applicances (kitchen and laundry) from Johns last winter/spring. At the time the refrigerator was installed it had dents in one of the doors. The delivery/installation guys said "accept it rather than make us take it back and we will turn in a work order to get the door replaced". So that's what I did. About a month later I called the salesman in the Palm Coast store where we bought everything and he said he had never heard from the installers that there was a problem and he would work on it. A week or so later I called and asked what the ETA was and he said "oh I was asked if you could send pictures". At this point I was wishing I had refused it and gotten a new one. But I took pictures and he sent them on to someone who ordered a replacement door. This is February. I continually followed up and they were always still waiting for the door to come in. Well around the third week of May I get a call that they have received the door and are ready to install. We are snowbirds and were heading back to our other home until December or January. We never know exactly when we are going to return. I told the scheduler this and she said "we will hold on to it for you....no problem". We returned in January and have been busy traveling and finally called to get it installed only to be told it was sent back to GE last December because they can't hold on to those warranty things forever. I asked when we could get the replacement door and they said they would check. They called back and said that GE would get them the door but that it would cost $250 dollars to get it installed since WE waited so long. Remember WE were waiting for 4 months for it to come in. The person from Johns warranty/installation department proceeded to tell me how lucky I was that they were even willing to take the time to call GE on my behalf and how this situation was all my fault. I suggested that since we had purchased so many appliances from them they could help with the $250 installation and she said I should not presume to understand what their margins are for appliances and that even though we had purchased everything from them that they still hadn't made much off of us. I WOULD NOT DO BUSINESS AGAIN WITH THEM. IF I HAD AN EMPLOYEE WHO BECAME SO AGGRESSIVE WITH A CUSTOMER I WOULD RELOCATE THEM TO A NON CUSTOMER FACING JOB OR SEE IF THEY NEEDED TO WORK SOMEWHERE ELSE.