BrandsMart USA

Great service and attention from Danny while purchasing my TV. He was so helpful and patient with me and he wasn’t pushy at all. Glad for such great service. I will be back and will highly recommend my friends to ask for him when they come to Brandsmart. Also, Emily was great while checking out. She was super friendly and helpful while searching for my Brandsmart Account. Great service representative. Steve, at the pick up area was very nice and took good care of my tv at the pick up dock. He helped us without hesitation to get our TV into the truck. Good service and selections of many items at this Brandsmart. Organized and clean too.

I had a great experience at BrandSmart USA thanks to Janpaul Moradel. From the moment I walked in, he was friendly, professional, and genuinely interested in helping me find exactly what I needed. He took the time to answer all of my questions, explained my options clearly without any pressure, and made the entire shopping experience smooth and enjoyable. It’s rare to find someone who provides this level of customer service and truly cares about making sure you’re satisfied. If you’re shopping at BrandSmart USA, I highly recommend asking for Janpaul Moradel. He goes above and beyond, and I’ll definitely be returning because of the excellent service I received.

We ordered our Samsung washer & dryer with Mike Crespo. Our current washer & dryer broke. He explained everything about the front loaders and answered any questions we had since we never had front loades before. He set up the delivery fast since we needed them. The delivery employees were great as well. They removed our old ones and set up our beautiful new washer & dryer. So happy with the whole process from start to finish.

I want to recognize the in-store team for their support during a frustrating warranty situation. My experience online and over the phone with customer service was very poor. I was placed on hold repeatedly and never received a proper response or resolution through those channels. However, once I dealt with the staff in the store, the experience completely changed. Fabricio was incredibly kind, patient, and helpful while I was dealing with calls being disconnected and being unable to get answers elsewhere. He made the situation feel less stressful and genuinely took the time to assist me. I also want to thank Alberto for helping locate the item and for coordinating communication with management so I could get clarity on my options. His support made a big difference in moving things forward. Lastly, thank you to the manager, Tim, for being understanding and accommodating within the limitations of the system and distributor availability. Even though there were constraints outside of his control, he still took the time to help find a workable solution. Overall, the in-store staff provided excellent customer service and turned a frustrating situation into a resolved one. My only reason for not giving 5 stars is the lack of responsiveness from BrandsMart’s online and phone customer support, which made the process much more difficult than it needed to be. The in-store team, however, was excellent.