Ferguson Home

I had a great experience with Ferguson Home. I had to go numerous times to exchange for different finishes etc. No matter who I spoke with they were always willing to help. We also had a warranty issue on a part. The manager Jennifer while I was there personally got on the phone with the manufacturer to identify the missing piece and ensured I was getting the correct piece. That is why I rated them a 5.

Ferguson exceeded my expectations. The showroom is beautifully designed and has more kitchen and bath options than I ever imagined. The customer service was exceptional. The store manager, Jen, went above and beyond, and Hobenson was incredibly knowledgeable, patient, and helpful throughout the entire process. Quality products and outstanding service are worth paying for, and Ferguson delivers both. I highly recommend them, especially if you have the chance to work with Hobenson!

I purchased a tub from this company which was highly recommended by a friend who did a remodel recently. Very disappointing to see how my tub, two months after purchase, was showing signs of rust. The woman who took my call had very little customer service skills or barely understood English. They went on to contact the manufacturer and they kept forwarding me their emails to respond. Zero accountability from their part. Supposedly the tub is made of vinyl and no chance it would rust. Then they went on to say I had a bad installer. They didn’t even offer a reasonable resolution, let’s say it wasn’t installed correctly, I would think they would try to work with the client to resolve or offer a solution but no, this wasn’t the case. The manufacturer took zero responsibility and fergusons seemed to be accepting of that. Next time I’ll go to Home Depot or Lowe’s and pay a fraction of the price with a decent return/replacement policy. I will never buy from them again or refer anyone to them.

I think they are too busy to actually provide service to potential clients. I came into the store and mentioned that I was interested in purchasing appliances. The girl was talking on the phone for 20 minutes before she even agreed to speak with us. She took all the information and said she would send us a proposal, but of course she didn’t bother. If they don’t value a $30,000 appliance purchase, then I’m not sure how any other customer is being treated.

Matthew Cvinar helped me tremendously with a bathroom faucet issue I’m having and he stepped right up the minute I walked in to help me and didn’t give up until he found a solution. I was seriously impressed and grateful for his attention and service. I truly appreciate it and I will direct anyone I know to this store because of him. A big thank you to Matthew and the other gentleman assisting us with more information. You have a customer for life. Keep it up, this is the way a store should be run.