Brands Mart Usa

George was great! He was very helpful, informative, and genuinely nice throughout the whole process. He answered all of our questions, made sure we had the correct measurements, and really went above and beyond to help us. He was also funny and made the experience more enjoyable. We really appreciated how helpful and thorough he was. Definitely recommend George!

BrandSmart Delivery Experience Another disappointing experience with the BrandSmart delivery team. Last week, I had a 36-inch-wide refrigerator delivered. I believe it was the same delivery person who delivered my new clothes dryer several months ago at another property, and unfortunately, I had the same experience with him—rude, unprofessional, and unwilling to listen to the customer. When I purchased the refrigerator, the salesman specifically told me that the delivery team would connect the water line. However, when the delivery person arrived, he started asking for so many things and making the process unnecessarily difficult. I didn’t want an argument, so I ultimately told him not to connect it. Later, I discovered another major problem: the refrigerator did not fit the opening because it was more than 1/2 inch taller than the available space. When I purchased it, the salesman and I measured the display model together, and based on those measurements, it appeared that the refrigerator would fit. The actual unit delivered was taller than what we had measured. There was also a loose piece that I wanted the delivery team to inspect because I wanted to know where it belonged, but my concerns were dismissed. When I contacted the BrandSmart store manager, instead of helping resolve the problem, I was blamed for accepting the refrigerator in the first place. I explained that I had purchased the unit based on the measurements and that the actual refrigerator delivered did not match those measurements. To make matters worse, I was charged 20% of the purchase price before they would send a team to pick up the refrigerator. I also purchased a 3-year protection plan, and I still don’t know whether that will be refunded. Since I needed a refrigerator, I had no choice but to purchase another one from Lowe’s. The difference was night and day. The Lowe’s delivery team was courteous, professional, and made the entire delivery process easy. BrandSmart really needs to take a serious look at its delivery and customer-service practices. I strongly recommend that management address the behavior of this particular delivery employee and train the team to treat customers with professionalism and respect. Very disappointed with BrandSmart. Unfortunately, my experience with Lowe’s was much better.

Mark Jason has been our companies representative for several years and has never fallen short of the mark. He always picks up the phone and fulfills my orders on the spot. This is super beneficial as sometimes I need to order several appliances at a time. He always does his best to find me the best deals and always communicates clearly with pickup and/or delivery timelines. I couldn’t ask for a better rep that makes the process of getting appliances quick, smooth, and easy.

I wish I could give this place zero stars. I bought a steamer here for $89.99, then found the exact same brand—but a newer model—at Costco for only $39.99. That is a $50 difference. The customer service is the worst I have ever seen. Employees in blue uniforms just stand around playing on their phones and laughing while customers wait. When you need a cashier or a return, they just tell you to "wait for someone else" and nobody actually helps. It’s no surprise they are closing locations like the one in Davie/Fort Lauderdale. Management clearly doesn't care. Don't waste your money or your time here.

I’d like to share a very positive experience I had while purchasing a washer and dryer at BrandsMart. Two sales managers, Mark and Andrew, went above and beyond to assist me throughout the process. They were knowledgeable, patient, and genuinely focused on helping me find the best options for my needs rather than simply making a sale. They took the time to answer all my questions, explain features clearly, and ensure I felt confident in my purchase. Their professionalism and customer-first attitude made the entire experience smooth and enjoyable. It’s not often you come across such dedicated service, and I truly believe they are strong assets to your team. I hope this feedback is taken into consideration for their recognition. They absolutely deserve it. Thank you for providing such excellent customer service.