ADAM TWOMBLY
We reached out to get a washing machine looked at and repaired three weeks ago. An appointment was easily made, but when the time came two days later, no one showed up. After 2.5 hours, they called to let us know their van had broken down and we'd need to reschedule. Over the next 12 days, employees either showed up with no appointment, or worse, showed up at the wrong house to make a repair that was meant for someone else. Finally, an employee came at an agreed upon time but had no idea why he'd been sent. Upon realizing what the needed repair was and looking in his van for the part, he told us he would need to run to their store to get the part, then return to install it. That soon turned into "we don't actually have the part, but we'll order it and install it in 4-5 days." Now it's, "There have been delays due to the holiday weekend and the recent severe weather complicating other deliveries." Meanwhile, we're doing laundry at laundromats (which costs money) or begging friends to use their washers. This type of service is truly mind blowing - and not in a good way. Communities need successful small businesses to thrive. No one wants a world full of faceless, corporate, big box stores. Sadly this experience has been the opposite of that in every conceivable way. I'd give zero stars if I could.
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We reached out to get a washing machine looked at and repaired three weeks ago. An appointment was easily made, but when the time came two days later, no one showed up. After 2.5 hours, they called to let us know their van had broken down and we'd need to reschedule. Over the next 12 days, employees either showed up with no appointment, or worse, showed up at the wrong house to make a repair that was meant for someone else. Finally, an employee came at an agreed upon time but had no idea why he'd been sent. Upon realizing what the needed repair was and looking in his van for the part, he told us he would need to run to their store to get the part, then return to install it. That soon turned into "we don't actually have the part, but we'll order it and install it in 4-5 days." Now it's, "There have been delays due to the holiday weekend and the recent severe weather complicating other deliveries." Meanwhile, we're doing laundry at laundromats (which costs money) or begging friends to use their washers. This type of service is truly mind blowing - and not in a good way. Communities need successful small businesses to thrive. No one wants a world full of faceless, corporate, big box stores. Sadly this experience has been the opposite of that in every conceivable way. I'd give zero stars if I could.
