Direct Maytag Home Appl Ctr

**Horrendous customer service.** I ordered a range for one of my apartments, and the experience was incredibly frustrating. When the appliance was delivered, the installer said the existing gas line was too small and charged an additional $125 for the required part. He claimed he had not received my payment, so my mother, who was there to receive the delivery, paid him a second time. We have Venmo records proving he received both payments. Since then, I have made daily phone calls trying to resolve the issue. Each time, I've been told someone would email me or follow up with a refund, but nothing has happened. Despite clear proof of the duplicate payment, they have done absolutely nothing to make it right. I need additional appliances for my rental properties, but I will not be purchasing from this company again. I wanted to support a small business, but this experience has been extremely disappointing. If this is how they handle customer service and billing issues, I cannot recommend them. **Beware before doing business with this company.**

We had an excellent experience working with Antonio Villarreal, at the Redwood City showroom, while shopping for a new dishwasher. He was incredibly patient and took the time to walk us through all our options, answering every question we had with deep expertise. This is the fourth appliance we’ve purchased from your company, and service like this is exactly why we keep coming back. Highly recommended! Best, D.J.R.

The experience with Homewise was easy and smooth. We had ordered a refrigerator with another company, but our experience with their delivery team was horrendous. They were adamant that it would not fit in our home even though we measured it. They refused to leave it then left. We ended up canceling our order and going to Homewise who had the same model and were able to deliver next day. Lachmi was helpful and made the process so easy. The delivery team was fantastic. They were professional and efficient. They easily hauled our old refrigerator and brought in the new one without any issues. Thank you!

tl;dr Terrible customer support from both management and employees. Don't expect any communication. I ordered a Fridge from them which was a special order. No details on how long it would possibly take but I decided to go for it instead of ordering from a Home Depot. So I order it and call in a day or two later because I have not heard anything about an estimated time. If I recall (because it was so long ago) they told me they would reach out. A few more weeks go by, I call them back and they say it should be here in a few more days. I call back in a few more days. This kind of thing goes on for a while until I get a real date. I call back on that date and they say basically "it is in the warehouse but we don't have a order it yet" implying they have it but the warehouse needs to do something. I ask them to escalate this and for a manager to call me back because it has been so long. Spoiler, a manager will never call me back, ever. I wait a few days and call back, no word from the warehouse. I call back again the next day, now they had some but they are all gone now. I demand to talk to a manager, I believe their name was Eric. He just says "It is a special order, you can cancel if you want, we might get more soon". I am upset and tell him that I will need to talk to my wife before I cancel. He says "OK, I will call you tomorrow to tell you if anything updates about new shipments and you can let me know during that call if you want to cancel. He never called. I decide to just go with Home Depot, they can deliver it in 3 days, no fuss. Whoever owns this store needs to fire that manager and retrain every customer service agent I talked to.

I recently purchased an entire set of appliances for my new home and I could not be happier with the professional service I received from staff at Homewise. The showroom offered a pleasant and relaxed environment to choose the right appliances for our needs. The sales staff, including Mr. Tai La, managed all of the agreements and arranged for a rapid and complete delivery of all six appliances on the same day. The delivery staff were polite and highly professional in installing all of the heavy appliances even in our second floor apartment. Furthermore, the follow up with Homewise staff was outstanding as they resolved minor issues such as needed adjustments and relocations on one refrigerator at no charge, and even agreed to return a washer/dryer tower for exchange of a different model that would better accommodate our space and physical needs. In conclusion, I highly recommend Homewise for all appliance needs.