The technicians were really nice when they came to the house but they did not fix the Appliance Connect (the wifi thing) on my Bosch refrigerator (although they did fix the other issues with it). When I emailed customer service, they sent me a PDF from Bosch with instructions addressed to technicians to fix the issue. When I told them I was not a technician, they told me to call Bosch if I needed more help. Very frustrating since I already payed them significantly over $1k to fix it . I called Bosch and Bosch said I needed the technician to come back. Both Bosch and me continued to email them but no one would return our emails. Also, I am pretty sure the technician mistakenly put a small dent in the side of the refrigerator. I told the technician and he took a picture of it. When I told customer service, they said the dent was preexisting because they had a picture of it - wait a minute, the picture the technician took after I made him aware of the dent?!? I told her to check the timestamp on the photo but never heard from her again. I honestly don't care about the small dent, and I guess it is possible that it was preexisting, but nobody in my household remembers it ever being there before the service. In any event, I just want my Home Connect fixed on my overpriced refrigerator after I already paid for their overpriced service bill and they either could not, or could not be bothered to, make it right.
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The technicians were really nice when they came to the house but they did not fix the Appliance Connect (the wifi thing) on my Bosch refrigerator (although they did fix the other issues with it). When I emailed customer service, they sent me a PDF from Bosch with instructions addressed to technicians to fix the issue. When I told them I was not a technician, they told me to call Bosch if I needed more help. Very frustrating since I already payed them significantly over $1k to fix it . I called Bosch and Bosch said I needed the technician to come back. Both Bosch and me continued to email them but no one would return our emails. Also, I am pretty sure the technician mistakenly put a small dent in the side of the refrigerator. I told the technician and he took a picture of it. When I told customer service, they said the dent was preexisting because they had a picture of it - wait a minute, the picture the technician took after I made him aware of the dent?!? I told her to check the timestamp on the photo but never heard from her again. I honestly don't care about the small dent, and I guess it is possible that it was preexisting, but nobody in my household remembers it ever being there before the service. In any event, I just want my Home Connect fixed on my overpriced refrigerator after I already paid for their overpriced service bill and they either could not, or could not be bothered to, make it right.
