Distinctive Appliances Corporation

Very disappointing experience. Due to problems with Distinctive Appliances' ordering system, my appliance was delayed for months with little communication or resolution. It was also extremely difficult to reach a representative for updates. When I did manage to speak with someone, I couldn't get clear answers, and there seemed to be very little accountability for the ongoing delays. Delays can happen, but customers deserve timely communication, transparency, and ownership when things go wrong. Unfortunately, that was not my experience.

Bought a brand new condo and the Fulgor Milano washer motherboard dead within 10 cycles. After technician arrived, he said part is on back order for several months. When I called Distinctive they said I’m forced to wait and there is no management I can speak to. How do I wash my clothes for several months? Who’s going to compensate me for this inconvenience? Distinctive doesn’t want to take responsibility for their defective appliances. I should be getting a replacement washer if you can’t get the replacement part for several months. It’s not a warranty if you are telling the customer to figure it out on their own. No sympathy whatsoever.

I purchased a washer from CAS (Canadian Appliance Source) which arrived with rust in the drum. The manufacturer (Distinctive) policy is that all defects fall under warranty. This is important to understand because they can deliver a unit to you that doesn’t work and they will schedule a local technician to deal with you. So now you have 3 parties you are navigating for purchasing an equipment. I will NEVER purchase a brand again that has distinctive as the manufacturer (list of brands in comment). They do not reply to emails, they don’t answer calls and most importantly, they don’t stand by what they say. For example, they wanted to schedule a replacement of the rusted tub for the brand new (never used) Huebsch. I called to confirm timeline and sales rep from parts says the 1st week of December. 2 days later I call parts again to get clarification on another point and decide to see if anything has changed and the agent says “I don’t know who told you 1st week of December but this part is back ordered and you can expect 2-6 weeks”. As of today, I am 22 days into having paid for a Brand new unit that is sitting in my laundry room, useless. Save yourself the headache and STAY AWAY from this company and the brands they manufacture. In addition, stay away from CAS as well who sells their products

BUYER BEWARE! This would be a ZERO star rating if I could! I just received confirmation from this retailer that they will not be replacing the $60+ light bulb that was ordered less than a week ago. I originally placed the order for two 110v / 28w light bulbs on November 25th. They both arrived on Wednesday November 27th and were working perfectly fine that day (exactly one week). Earlier today, one of the bulbs already burnt out and this retailer refuses to replace it. I have troubleshot both sides and there are no issues with the other terminal, as the other light bulb works perfectly fine. There is no physical damage to the bulb as shown in the photo. These are a specialty order item and you can't find them in a Home Depot, Rona or Home Hardware. You are forced to order these replacement parts through an approved vendor. Distinctive Appliances is one of the only vendors available for this region. I take no exception to the Customer Service Agent (Myriam), but find the retailers policy on this issue to be extremely disappointing. They tried to tell me they would provide a 30% discount, instead of being accountable for a faulty product that they sold me. STAY AWAY FROM THIS FABER PRODUCT AND/OR RETAILER IF YOU DO NOT WANT TO BE HANDCUFFED TO REDICULOUS REPLACEMENT COST OR TERRIBLE AFTER SALES SERVICE!