Pro Appliance

I was a little disappointed with today’s call. Your team serviced my home a few months ago, so I know you actively provide service in my area. When I called today to ask whether you service the Mariposa area, I was asked, “Which company?” I wasn’t sure what that meant, so I asked if you were referring to the warranty company because I was confused. Instead of clarifying the question, I was simply told, “No.” The response felt abrupt and wasn’t the level of customer service I was expecting. A brief explanation or clarification would have made the interaction much more helpful and professional.

I went into the Pro Appliance showroom and found a brand-new dryer for almost half the price I had seen at other retailers! They even delivered it the same day and included an extended warranty. The entire experience was easy and stress-free. A special thanks to Belen for the outstanding customer service—I highly recommend Pro Appliance!

Everyone here is very nice and helpful. I always have a very good experience with them as my fridge has broken down twice but this last time Cameron suggested to just get a new one. My last fridge was about 20+ years old and the compressor finally gave out. Their delivery person Jeremy was friendly and patient. He made sure that my fridge was not wobbly as the floors are uneven. I highly recommend them.