Mr Appliance· 16512 Burke Ln Suite D

Right off the bat... bad experience even before getting a service. Whatever answering service/system they have, it's glitchy. After 7 tries, there was no way to record a voice mail or talk to a live person to simply make a first appointment for a diagnostic on a refrigerator. Either silent or long delayed queues with no response to leave a message or talk to anyone. Makes you wonder about the great 5 star reviews being true customers. I say that because you can't get customers if you can't answer calls and get "customers calls"... right?🤔 **Addendum** Finally got a live person after -count them- 12 tries. Fee to diagnose seemed a little steep considering we're a mile away. Be that as it may. Will follow up if we decide to go through with a house call frm this service. **Follow up** It's not any better... they list themselves as "Huntington Beach local" but I get a call from a Rancho Chunk-O'phlegm -a.k.a. Rancho Cucamonga- number simply to tell me that the tech from H.B. is not with them any longer. Wait... so "Mr. Appliance of H.B." is NOT in Huntington Beach?! I guess the highly rated tech "Hector" is no longer with them. I wonder why? I'd love to hear an explanation please...

Hector, the repairman, was on time and texted us ahead of time to say he was on his way including a picture of himself. Found the problem with our 40 year old dryer quickly, ordered the parts, came back in two days to finish the job. Everyone we talked to at the business were courteous and resonded quickly. Highly recommend this company.