Ferguson Home

​Terrible customer service. I came in on a Saturday planning a major remodel—two bathrooms and a full kitchen—ready to buy. There were three employees at the front desk who completely ignored us when we walked in, and no one offered assistance while we browsed the showroom. It was clear our business wasn't valued or welcomed based on how we were treated. We will gladly take our renovation budget elsewhere.

Our small (9 ft x 9 ft) kitchen remodel is approaching completion with cosmetic details pending. Chuck Dawes at Ferguson guided us through the process of selecting appliances and plumbing fixtures that worked with the space and the energy constraints of our condo (limited 240 V power--hence the 120 V GE Monogram speed oven combined with the 240 V wall oven, Wolf gas cook-top and the Sub-zero fridge. Chuck was not hesitant in guiding us out of possible design problems and his breadth of expertise is impressive. Can't finish this comment without credit to TK Construction for the demolition and installation and LT Designs for the flawless cabinets. Would recommend Chuck, TK Construction, and LT Designs to anyone that wants a great kitchen while working with great people.

Where do I even start? This place is SUCH a ripoff. So many of the things I bought are exact matches to items sold at Home Depot for far less money. Some things, like American Standard toilets, they ingeniously packaged as separate items (the bowl from the tank) to make them look different from what is hold at Home Depot and mark them way up. Faucets, sinks, toilets, garbage disposals, etc. I spent HUNDREDS more unnecessarily, and Ferguson refuses to do anything about it. I have more items I need to buy for my home renovation, but I won't be purchasing from Ferguson. Hard to feel good about buying there when you feel so ripped off. I will be paying to return a kitchen faucet since the SAME model number is more than $100 cheeper at Home Depot- the rest is too costly to return. SO DISAPPOINTED in Ferguson :(. I hope they reach out with an offer of goodwill, but I am not sure they will.......

We bought a whole house worth of appliances from Ferguson about three or four years ago and we had numerous challenges with the service poor follow up mistakes, etc. For some reason I thought I’d try them again today cause I need to upgrade several appliances. I showed up at the showroom and began to experience the same poor service that I received last time. I barely got greeted, was told I would need to wait to even be able to talk to somebody. I immediately regretted giving them a second try and left. I’ll find somewhere else. This is a giant building with tons of employees and they wouldn’t even give me the time of day. I literally felt like I was a bother not a potential customer. This place is extremely poorly managed and has terrible service. Although I specifically came in to buy 4 appliances, I was so turned off by the lack of attention and service that I will literally go find somewhere else to make my purchases. Weak.