Microwave & Appl Repair Co

We called to have our dryer repaired after it stopped heating, and so the clothes took a long time to dry. The first technician came out on May 29th to do the repair and immediately complained about our brand of dryer-it's a GE-saying that they're all crap dryers. My husband told him what was wrong, and after his complaints about the brand, got to work. He told my husband that it was done and left. The next day we tried to use the dryer, but smoke began to pour out of it. I was afraid it would catch fire, so my husband hauled it outside of our garage to the side yard, where it continued to smoke for the next 30-45 minutes. Clearly the "repair" was not done correctly! We immediately called the company, and the technician eventually confessed that he didn't have the proper replacement harness for the repair, so he had scabbed in a wire to "fix" it. They said he would be back "when the part came in." That was the beginning of three weeks of back and forth; the company never reached out to us, and we always had to call to follow up, with no repair getting done. There was another visit from the tech who told us again that another part was needed and it would be in sometime in the coming week. My dryer was sitting in pieces for three weeks. Finally, I called them and told them that they had three options: get someone competent to repair the dryer, refund me my original service call fee, and I'd hire someone more competent to do it, or buy me a new dryer. The next day, June 19th, a different tech came out and completed the job. The kicker is that the dryer now "works" but doesn't heat up enough, so when I have a load of towels, I have to run them twice to get them dry. I am sure they will try to defend themselves in a reply to this review as they have with prior negative reviews, but take it from me: I rarely write reviews, and it takes a lot to make me angry. This situation made me very angry with the lack of professionalism and follow-through. Consider this fair warning not to use this company. UPDATE: As I predicted, they replied to our initial review and tried to obfuscate the fact that things didn't go well. They stated that "mistakes can happen." Sure, I understand that, but they never reached out to see how they could make it right during the three weeks I waited for my dryer to be fixed; yet they say that "the final outcome is what counts." My husband or I had to call every time to see if anyone was handling the repair. I call that "ignoring the situation." Yes, the supervisor had to come in to fix the appliance, which had been sitting in pieces for weeks because of the original repairman's ineptitude. I had no knowledge that there was any type of "warranty" on the service; BUT, would you call back the same company that did a poor job, took three weeks, and required the supervisor to fix it? No. This company only "reached out" in their response to my initial review, and then they called my husband multiple times after I posted the initial review, likely so they could come back, "fix" the issue, and ask me to remove the review. It's too late. Again, this is the first time I have ever written this kind of review, but I strongly believe in warning others NOT to use this company.