Same Day Svc Appliance Repair

I wasn't going to write a review until I received a message requesting one if I was happy with the service. Would've been cool if the first time they came over the technician actually spent more than 10 minutes trying to find the problem and not say, "it just needs a new filter" even though the filter had been replaced 2 weeks before the appointment. THEN they took the parts that the warranty company sent out for the repairs when they weren't supposed to especially since they didn't do a damn thing. After that ordeal I spoke to the warranty company who was upset to hear that they took the parts because they shouldn't have and said they would reach out to the company to reschedule an appointment to hopefully remedy the situation. I received a message from this appliance service with a new appointment date and time, which worked perfectly. However, a few days before the appointment it was cancelled due to the tech being out and not having anyone else in the area- which was fine, life happens. They asked if it was okay to reschedule for a different day, I responded and asked when their next availability was... never received a response until 3 days later with a date and time. Second technician that came out actually spent time looking at my fridge and was unable to complete the service due to the warranty company not sending the correct parts. Second technician is the only reason I gave them 2 stars instead of the 1 star they deserved based on the first appointment.

We were referred to A+ by Electrolux for a warranty repair. A technician came to the house the first time on 3/3 and although the machine wasn't squeaking at that moment we had recorded the sound on a cell phone. He said it was the idler pully and not to worry about it and left. The next day it was worse, we called and were told they'd order the part. Two weeks later the technician returned and said all the dryers had the same problem and replaced the pully. He didn't unplug the machine as he should have, and while making the repair he blew the circuit in the house and the control panel in the machine. We went from a squeaky dryer to no dryer. He said he'd order the part from Frigidaire and would be out to replace it. Since it took two weeks to get the last part I went on line and the part was available via overnight mail ($28) in one day. I called and asked that the repair be expedited, since it was clearly the technicians fault, and was told that wasn't an option. I asked for a manager and was told there wasn't one. Yesterday the dryer was repaired. We asked if we could be first on the technicians route and we were told no. He showed up at noon. We all make mistakes, that isn't the issue. The issue is the lack of customer service and willingness to correct the damage caused by that poor service in a timely manner.

Ara, From A+ appliance was here. When I tell you he came in with great knowledge. He quickly assessed my stove which had no power. He tested all components and finally found the issue. A faulty power cord with One side working. He went to his van, got the parts. Fixed my stove within an hour. From no power, to everything lighting up like a Christmas tree! I'm so grateful for this company. Do yourself a favor and call them now! Thank you, ~Happy Customer~