Open Box Appliance, Furniture, & Mattress

I don’t usually write reviews, but this place absolutely deserves one. I bought a washer and dryer set there, and unfortunately the washer had issues the next day. The owner was incredibly supportive, stayed in communication, came out to check the machine and, when it couldn’t be fixed, helped me upgrade to a much better set for just a small difference. What stood out most was the customer service. It’s rare to find a business owner who truly stands behind what they sell. Instead of making a frustrating situation worse, he made it stress-free. I highly recommend them! They truly have the best deals in NWA.

DO NOT RECOMMEND THIS ESTABLISHMENT! First of all, I searched Google to attempt to find an open box set of appliances before checking out the major retailers. Upon arrival I not impressed with the molded and torn banner representing this establishment. When entering the floors were dirty and felt sticky for whatever reason. When inspecting the appliances a majority of them seemed way over priced in comparison to a brand new set from Lowe's. As soon as I entered the establishment the owner was very bland and not welcoming at all. There was not much help or communication at first. It seemed there always no initial effort to inistate a sale. When conversating about the appliances the owner wanted us to pay before he even tested then even though there is a no refund policy -anyone wondering, this is a very skimmy sales tactic with no consideration of the customer. The building smelled horrible and a majority of the other items in the store felt more Goodwill more than anything. To save others time I would not enter this establishment for an appliance unless you want to be met with a gentleman from my name is earl and receive horrible advise and a waste of time.

Open Box Appliance is an awesome, family-owned store run by a friendly husband-and-wife team who are always willing to meet your needs. They offer great prices on appliances and furniture. I bought a fridge from them at half off the current retail price, and they still went out of their way to ensure I was happy with my purchase. Along with a year warranty. Additionally, their growing flea market is full of rare finds and great deals. Highly recommended!