Jarry's Appliances and More

Extremely Disappointed — Buyer Beware I purchased a dishwasher and refrigerator from this company, and unfortunately, both were delivered and installed incorrectly. The dishwasher eventually had to be replaced, and I was forced to pay additional money for one that actually worked. The refrigerator has also had issues, and despite the problems, they refuse to repair or replace it. That’s only part of everything that went wrong during this experience. They promised delivery and installation, but there were multiple occasions when they failed to show up and provided no call or notification within the promised time frame. The lack of customer service has been extremely disappointing. It feels like once they have your money, they no longer care about you or the products they sold you. A company should stand behind what it sells and take responsibility when things go wrong. I am also contacting the Better Business Bureau to make sure my experience is documented and brought to their attention. DO NOT DO BUSINESS WITH THIS COMPANY. Based on my experience, I would strongly recommend taking your business elsewhere.

Jackson Street Store: The customer service for repair was exceptional and when the damage was what I suspected… I discovered they offer a wonderful selection of name brand products to choose from. They are running a sale of 30% off their GE and Whirlpool dishwashers and I am impressed. The installation and customer service was excellent. Stephanie was patient and fabulous to work with.

I bought a refrigerator from here and it doesn’t work at all. Before I paid, I asked if it had been tested and they told me yes, it was fully tested and working fine. When I got it home, it wouldn’t even work. I asked for a refund and they refused. They told me if I want it fixed, I have to load it up and bring it back myself. That’s not right, especially after they said it was already tested. Really disappointed. Be careful buying appliances from this place. *** Response to your reply: I would like to clarify a few things. First, I did not want to purchase another unit. I was not offered a refund, only an exchange, so I chose to get a different freezer to make sure it actually worked properly. That was not my preference, it was my only option. Second, the freezer I originally bought was clearly not tested thoroughly as promised. You assured me it was fully tested, yet when I brought it back, I personally saw your technician adding freon. That does not reflect a unit that was “fully tested” and ready for sale. Regarding the 6–8 hour wait time, when I plugged in the replacement brand new freezer, it became very cold within about 45 minutes. So asking me to wait 6–8 hours for the first one, which was not cooling properly, does not make sense. I came to your store knowing I was buying a used appliance at a lower price, and I accepted that risk. What I did not accept was being told it was tested and ready when it clearly was not. I lost time and effort in the process. My review reflects my experience. I will not be removing it.