Metro Appliances & More

Honestly, before I even thought of Metro Appliance I was already browsing at big box stores but I heard horrendous stories of them and decided to try local. Now I wasn’t expecting anything from Metro Appliance until I was greeted by Payton Martin and I got to say the customer experience was phenomenal. His knowledge and expertise in describing the different brands of washer/dryers that we were looking for made this whole experience great. With Payton helping us all the way through even after the purchase of our items, he was very prompt in addressing any issues we had. Couldn’t be happier with the purchase of the products and the service he gave. Thank you!

My neighbors recently had a delivery from Metro and the delivery guys accidentally backed up into my mailbox and pretty much knocked it over. After working with Rocky at the corporate office, they were all about getting it fixed for me and making it look even better than it was before. Very grateful that they handled the situation the way that they did. So incredibly easy to work with. I will continue to be a customer of Metro Appliances that is for sure. Not only did they take care of it, but their delivery guys were incredibly nice and very apologetic. I felt worse about them hitting it, than I did about the mailbox because of the way they handled it. Very nice guys.

The folks are friendly. You'll want to enter from the cul-de-sac. Docks will be on the right and most are slanted. They are also on a slope. You will be required to do a blind-side back to the right. If you arrive early, there is a Workman's truck stop less than a mile away that you will pass on your way in. They have a lot of food options to choose from and the coffee is good. They don't charge for parking.

What a fail. If something ( a common household appliance) is shown in stock then there should be a reasonable expectation that I can show up to the store and buy it. Not go though three different people before your told we don't carry those. You know, I wanted to check the place out in case I need to replace an expensive kitchen range or fridge. Saw all I need to know. For example the 3k Bosch range with a deteriorating finish and the door gasket falling off the flimsy lightweight door. You put this junk out on the sales floor? I was told by the cow to go shop at Lowe's. Probably good advice. Here is my advice. DON'T SHOP HERE.

I originally left a review months ago, but it appears to have been removed, so I’m posting again. We purchased several appliances from here, including a washer and dryer. We initially came in planning to buy Speed Queen, but the salesperson strongly recommended a newer GE set instead. That turned out to be a huge mistake. The dryer has been an issue from the start, often requiring multiple cycles to fully dry clothes. Even worse, the washer broke after just 7 months of normal use. When we reached out to Metro for help, they offered little to no support and essentially told us it was now between us and the manufacturer. As a result, our family went nearly 4 months without a working washer. It took countless phone calls, time off work, and a lot of frustration to finally resolve. The experience made it clear that once the sale is done, customer support is no longer a priority. We will not be doing business here again.