Redtag Appliances & More

When I went to this place, everything was so nice and clean, and they had great looking washers and dryers. Unfortunately, my experience changed when it was time to load my washer onto the truck. While the guy was loading my washer, he scraped and damaged the front of it and didn’t say anything to me about it. I only became aware of what happened because my nephew was recording himself and caught the incident on camera and the guy KNEW he did. I could also tell the employee was in a hurry to close because it was very close to 5 PM, but that still doesn’t excuse damaging someone’s property and not acknowledging it. I paid $355 for this washer, so I feel some level of accountability should be taken. I’ve been calling for the past two days and have not received an answer or a call back, which has made the situation even more frustrating. I do want to make it clear that I know the owner was not the person who caused the damage. My concern is simply that the situation is acknowledged and handled appropriately. I really hope someone will reach out to me so we can resolve this. I’ll come back to update my post/stars once this is resolved.

I never write reviews, but Kenny at Red Tag Appliances went so far out of his way to help me that I just had to share. I live far away, but Kenny made three separate trips to make sure I had a working washer. When we realized my home's water pressure was too low for a modern appliance, Kenny tracked down an older model that works perfectly for my setup. He brought it out to me and took back the first one. Also, delivering the washers into my specific layout was incredibly difficult, but the team successfully managed it twice without complaint. It is rare to find a business that invests this level of effort into customer satisfaction. Kenny and his team clearly take immense pride in their work and are very sweet people who truly care about their customers. These days, that is a rare quality to find. Faith in humanity restored!