Mr Appliance

Mr. Robert Smith was due to arrive between 3pm and 5pm. He was there promptly at 4pm. He was provided with the make and model number of our washing machine properly which allowed him to absolutely shine this afternoon. Very professional. Very friendly. Very kind and sociable young man. He had made moves thinking ahead as to what was more than likely the issue by the problem's description and what parts he could possibly need. This allowed him to have exactly what he needed to do the repair the same day. It took him literally 40 mins top to bottom and he even went out of his way to clean the excess fabric softener from the upper ring of my washer's basket. He educated me on quite a few things washer related and helped me to understand the best way to handle the day to day use of mine to help prolong it's life. Thank you Robert!! You are a true professional through and through!!

I was very pleased with my service. The service representative was excelling in every way repairing my ice maker. He was knowledgeable, caring and considerate making sure I understood all involved in repair choices, cost, etc. He got parts right away and had refrigerator repaired immediately. I appreciated his customer support providing the best my repair service and cost savings. I will use Mr. Appliance again for repair and will also recommend them.

Horrible company. My washing machine quit the 2nd week of January. My warranty center made me a next day appointment for Mr. Appliance to come out between 8 -12. They called saying the tech had some family issues and had called out. They rescheduled me for 1 week later. He did show up, but of course didn't have any parts and had to order them. He said it would take a week to get them in, but he would splice some wires so I could use the machine. His fix didn't work at all. The 3rd appointment, he called out sick again and missed the appointment. I asked for them to send another tec. Their excuse was that the original tec had my part at his house and they couldn't send anyone to his home to get the part to do the work. Had to reschedual for another week. When he finally did come back and finished his hack job on my washing machine, it was in worse shape than before making horrible squeeling and knocking noises when he left. I called Mr. Appliance to complain and have him sent back, but was told the ticket had been turned in as complete and I'd have to call the warranty center and make a new ticket and appointment. I spent a total of 2 work days, 4 four hour appointment windows for nothing. I called my warranty center and asked for another company to come out and had them make a notation in my file to NEVER send Mr. Appliance to my home again. This is the WORST customer service I've ever experienced and there is no excuse to treat paying customers like this. I am 1 month into trying to get my washing machine going and they have been paid for wasting my time and causing more damage to my machine. If you have to deal with them, be ready for a lot of wasted time and go ahead and look for a different company to repair their repairs.... The company that came out to look at it told me that the guy had hacked the machine and spliced wires rather than replacing them. He had to order a new wiring harness and a clutch for my machine. While waiting for the new parts to come in with the 2nd company, Mr. Appliance's techs work has completely failed and the machine is doing the exact same thing..